Return guide for
purchases made after 1 April, 2025

If you are not satisfied with your purchase from AndLight, you have 365 days to return your item, counting from the day when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.

You have the right to unpack the product and check its appearance. For your return to be accepted, the product must be in its original packaging and in the same condition as when you received it, i.e. in essentially unchanged condition.

We reserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. You can read our terms and conditions for returns here.

1. Contact customer service
Always contact customer service before making a return and they will guide you through the process.
Contact our customer service via email at info@andlight.hr
Please write RETURN in the subject

2. Arrange your return shipping
You as a customer bear responsibility for arranging and paying for return shipping. You also bear the legal responsibility for the items during shipping.
We recommend that you use a trackable shipment method and save your receipt. In the event that the return does not reach our warehouse, you need to be able to show that you dispatched the return.

All returns must be sent to our warehouse at:

Royal Design Group AB
Porfyrvägen 2
Returavdelningen Gate 1
382 37 Nybro
Sweden

Please put a note in the package with your order number XXXXXX and make sure that it is stated on the shipping label that it concerns a return to avoid issues in Customs.

3. Packaging of the return
Make sure to package the return carefully so that the products are not damaged during shipping. Do not use the product packaging as shipping packaging, as it is not sufficient to prevent shipping damages. Make sure to clearly mark the outside of your return with RETURN to avoid additional customs fees.

4. Ship the return
Send the return to us.

5. Confirmation and refund payment
After we've inspected and approved your return we will make the refund payment to you. You will be sent a refund confirmation by email. The refund payment is always made using the same payment method which you used when making the original purchase.
Please be aware, it can take about 4 weeks to register a return package, but we will do our best to make this process faster for you.